Visitors

Masking Required for Visitors

 Effective December 27, 2023, all Pipeline Health hospital facilities are observing the following visitor guidelines for the safety of our patients and staff:

• Masks are required in all patient care areas including patient rooms, hallways in patient care areas, procedural areas, and outpatient areas (e.g., the Emergency Department).
• Masks are not required but are strongly encouraged in nonpatient care areas including but not limited to the cafeteria, main lobby, and elevators.
• Eating in patient care areas is not allowed due to masking requirements. You are welcome to eat in the cafeteria.
• If you have a fever, cough, congestion or symptoms of any infectious disease, please stay home and follow up with your physician. You can visit when you are feeling better.

The safety and healing of our patients is everyone’s top priority. We appreciate the cooperation of all visitors as we care for your loved one.

Med-Surg, Telemetry and Subacute Units

Visiting hours are from 8 a.m. to 8 p.m. Two visitors are allowed in the patient room at one time. Children under the age of 15 are not permitted in patient rooms, nor can they be left unattended in the waiting areas. Note that a visit from a loved one could be interrupted at any time by a caregiver. Also note that any visitor who feels ill in any way should not visit the hospital.

Intensive Care Unit (ICU)

Visiting hours are 24 hours a day.  Entry into the facility from 8 a.m. to 8 pm is through the main Lobby and entry into the facility during other times occurs through the Emergency Department. Two visitors are allowed in the room at one time. Children under the age of 15 are not permitted in patient rooms, nor can they be left unattended in the waiting areas. Note that a visit from a loved one could be interrupted at any time by a caregiver. Also note that any visitor who feels ill in any way should not visit the hospital.

A direct telephone line to the ICU is located in the hallway just outside the entrance. Visitors may call before entering the ICU Unit to make sure they are not interrupting patient care.

Emergency Department

Emergency Department patients may have one support person with them during their stay. Additional visitors will be permitted based on volume and room capacity. Note that a visit from a loved one could be interrupted at any time by a caregiver, and visitors may be required to leave the treatment area at that time.

Additional Notes:  Visitors are welcome to visit the cafeteria and vending areas; however, no eating is permitted in the waiting areas. Children under the age of 15 are not permitted in patient rooms, nor are they allowed to wait in the lobbies unattended.